This section describes the messages displayed during the normal operation and occurrence of error of the printer, and their solutions.

7.2.1 Status messages

This section describes the display during the printer operation.
When the product is operating correctly, the operation panel displays each operation status as below.

No.

Display

Remedy

Reference

Ready to Print

Idling (Media is set).

—

Media End

Idling (Media is not set).

3.4 Media handling

Receiving

Receiving data.

—

Converting

Analyzing data.

—

Printing

Under printing.

—

Warming Up

Warming up the heater.

—

Cleaning **%

Cleaning the head. Please wait a while.

6.2.3 Head cleaning

Ink Refill **%

Filling the ink. Please wait a while.

3.3 Installing ink cartridges

Washing

Cleaning the print head in the head cleaning process. Please wait a while.

3.3 Installing ink cartridges

Moving Origin Pos.

The print head is moving to the original printing position on the Origin setup menu. Please wait a while.

5.1.7 Origin menu

Confirm Position →E

The print head is moving to the original printing position on the Origin setup menu.
Press the [Enter] key.

5.1.7 Origin menu

Remove Cartridges

Cleaning the head.
Attach the cleaning cartridge.

5.1.16 Head Wash menu

** Initialling **

Initializing the setting on the Initialization menu. Please wait a while.

5.1.18 Initialization menu

** Press 2sec. **

The [Cleaning] key or the [Nozzle Check] key is pressed for less than 2 seconds. Press the key for more than 2 seconds again.

2.2.3 Operation panel

Insert CleaningCart.

Filling the ink.
Attach the cleaning cartridge.

3.3 Installing ink cartridges

Insert InkCartridges

Filling the ink.
Insert an ink cartridge.

3.3 Installing ink cartridges

Transport Mode

Preparing for transportation. Please wait a while.

6.3.2 Transporting the printer

Media: Type ** OK?

Initializing the media.
Please wait a while.
(** represents the setup media type.)

3.4.3 Setting media type

Media Initial

Cover Open

The front cover is open.

3.4 Media handling

Lever Up

The media loading lever was switched to the back side. Set the media.

3.4 Media handling

7.2.2 Error message display and remedies

This section describes the details of the display when an error message appears and its remedy.
Error messages are displayed when certain failures occur during printer operation.
If an error message appears, the printer may display the following error message on the operation panel and stop operation.
When operation stops and the error is solved, the error message is cancelled and the printer restarts operation.

No.

Display

Description

Remedy

Reference

Undefined Media

Failed in identifying the media.
(Stops operation)

Reload the media.

3.4 Media handling

Media Slant

The media was not fed straight.
(Stops operation)

Reload the media.

3.4 Media handling

End Of Roll

The roll media has run out.
(Stops operation)

Reload a new roll media.

6.1.2 Replacing roll media

[KCMY] InkNearEnd

Ink is running out.
(Continues operation)

Prepare a new ink cartridge.

6.1.1 Replacing ink cartridges

[KCMY] Ink End

Ink has run out.
(Stops operation)

Replace with a new ink cartridge.

6.1.1 Replacing ink cartridges

[KCMY] Cartridge

Cartridge is not inserted.
(Stops operation)

Insert an ink cartridge.

3.3 Installing ink cartridges

[KCMY] Discharged

The ink is not initially charged.
(Stops operation)

Charge the ink initially.

3.3 Installing ink cartridges

[KCMY] Dedicated media

A genuine ink cartridge is not inserted.
(Stops operation)

Insert a genuine ink cartridge.

6.1.1 Replacing ink cartridges

NearFullWasteInkTank

Waste fluid box shortly becomes full.
(Continues operation)

Replace the waste fluid box.

6.1.3 Replacing waste fluid box

FullWasteInkTank

The waste fluid box is full.
(Stops operation)

Replace the waste fluid box.

6.1.3 Replacing waste fluid box

Life Times
[Head]

The operational life of the print head has almost expired.
(Continues operation)

Contact MUTOH local dealer.

—

Life Times
[Pump]

The operational life of the pump motor has almost expired.
(Continues operation)

Contact MUTOH local dealer.

—

Life Times
[CR Motor]

The operational life of the CR motor has almost expired.
(Continues operation)

Contact MUTOH local dealer.

—

Life Times
[PF Motor]

The operational life of the PF motor has almost expired.
(Continues operation)

Contact MUTOH local dealer.

—

•	The color inside [ ] in the error display represents the problem ink color.
•	If the "No Ink" and "No Cartridge" errors occur simultaneously, "No Cartridge" is displayed.

7.2.3 Data error displayand remedies

This section describes the details of the display when an error message appears and its remedy.
A data error appears if data communication between your PC and the printer has failed.
If a data error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the cause of the error is solved, the printer starts operating again.

No.

Display

Description

Remedy

Reference

I** Error
[ ]

An error occurred when receiving data.

Check the communication requirements between the printer and your PC.

4.3 Menu setup on the operation panel

•	"***" in the error message is the code no. that indicates what type of error occurred.

7.2.4 Command error displayand remedies

This section describes the details of the display when a command error occurs and its remedy.
A command error is displayed if a certain failure occurs during analysis of the command data sent from your PC to the printer.
If a command error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the cause of the error is solved, the printer starts operating.

No.

Display

Description

Remedy

Reference

MH** Error
[ ]

An invalid command has been sent from the computer.

Check that the settings on your PC and the printer are the same.

4.3 Menu setup on the operation panel

•	"***" in the error message is the code no. that indicates what type of error occurred.
•	The command code representing the error occurred is indicated in [ ].
•	For the settings on your PC side, refer to the Operating Manual attached with your PC.

7.2.5 Error requiring a restart

This section describes the details of the display when an error requiring a restart occurs and its remedy.
An error requiring a restart is displayed if a fatal operational failure such as the following occurs.

•	When an obstacle which prevents printing occurs
•	When a problem occurs with the electrical circuit (PCB, motor, sensor, etc.) of the printer
•	When a failure on the printer control program occurs

If an error requiring a restart occurs, the printer stops operating after performing the following operations.

1	The drive power automatically shuts down.

2	All lamps on the operation panel blink, and the buzzer rings continuously.

3	The error message is displayed on the operation panel.

Pressing any key on the operation panel stops the beeping.
For an error requiring a restart, operation will return to normal after removing the cause of the error and restarting the printer.
If the same error continues to be displayed, contact the MUTOH local dealer. Be sure to tell us the code no. of the error message when you contact us.

No.

Display

Description

Remedy

Reference

E** Error [ ]

A problem that does not have a remedy.

1. Remove obstacles such as paper scraps in the drive system.

7.3 The media is jammed

2. Confirm that the replaced items are correctly attached.

6.1 Replacing consumable components

3. Turn off the printer power, and turn it on again after more than 10 seconds.

•	"***" in the error message is the code no. that indicates what type of error occurred.
•	The command code representing the error occurred is indicated in [ ].
•	For the settings on your PC side, refer to the Operating Manual attached with your PC.